At Royal Charm Bangalore, we ensure every product reaches you in perfect condition. Please read our policy carefully to understand how replacements and refunds work.

Replacement Requests

  • Time Frame: You must place a replacement request within 48 hours of delivery.

  • Photo & Video Requirement: Include clear photos and unboxing videos showing the damaged, incorrect, or spoiled product.

  • Eligibility: Replacements are accepted only for:

    • Products damaged or spoiled during transit

    • Products received in tampered or damaged packaging

    • Wrong products delivered

    • Expired products delivered

    • Product(s) with physical damage

    • Incomplete orders or missing items

    • Packages marked as delivered but item(s) not received

After reviewing your request and photos, we will investigate the issue. If approved, a replacement of the same product will be arranged.

Refunds

  • Refunds are only issued if a replacement cannot be provided due to stock unavailability.

  • Refunds will be credited to the original mode of payment (debit/credit card, bank, wallet, etc.) within 5–7 business days after approval.

  • If the refund is delayed, please contact your bank or card provider first. If the issue persists, reach out to us.

When Replacements/Refunds Are Not Accepted

We cannot process requests if:

  • The product has been opened, altered, or used

  • Original packaging, mono cartons, labels, or price tags are missing

  • Free gifts, accessories, or bundled items are missing

  • The request is made after 48 hours of delivery

  • The product is not damaged, incorrect, or expired

  • The product has altered or missing serial numbers

Important Notes

  • Replacements can only be requested for the same product delivered in a damaged, incorrect, or tampered condition.

  • Exchanges for different products are not allowed.

  • Requests are applicable only for orders placed on rcbperfume.com.

Contact Us

For any questions or assistance with your order, please reach out to us:

  • Email: royalcharm1318@gmail.com

  • WhatsApp / Phone: (+91) 98803 51338 | (+91) 91641 61355